Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
How often should I use my Solawave Wand?
For best results, we recommend using your Wand for 3-5 minutes per day, 3-5 times per week. Most users notice a visible difference in skin radiance and texture within 2-4 weeks of consistent use.
Can I use the Wand with my own skincare products?
Yes, however, the Wand works most effectively when used with a conductive serum. Our Renew Complex Serum is specifically formulated to boost the Wand's results, but any water-based serum or mist will help the device glide smoothly.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your results, you can return your device within 30 days of delivery for a full refund, minus shipping costs.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I clean my device?
To clean your Solawave Wand, simply wipe the head with a damp cloth or an alcohol-based wipe after each use. Ensure the device is powered off and avoid submerging it completely in water.
Is there a warranty on Solawave products?
Every Solawave device comes with a 1-year limited warranty that covers any manufacturer defects. If your device stops working properly during this period, we will replace it free of charge.