Returns & Exchanges

At Solawave, we want you to be completely satisfied with your glow. If you are not happy with your purchase, we offer a 30-day money-back guarantee on all devices and skincare products.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label. Print it out and securely package your device in its original box.

3

Ship It Back

Drop off your package at any authorized carrier location. Please ensure the device is clean and includes all original accessories to avoid processing delays.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing